Contact Ollie Customer Service
Ollie Phone Numbers and Emails
Toll-Free Number:
-
(844) 886-5543
Ollie Emails:
Ollie Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ollie Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Ollie is 8448865543.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ollie may ask you for the following information to identify you as a customer: address or zip code, first and last name or nothing.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ollie Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call Ollie is 8448865543.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ollie may ask you for the following information to identify you as a customer: address or zip code, first and last name or nothing.
People call Ollie mainly because of product/ service, request for information, shipping and delivery.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Ollie is caninecare@myollie.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Ollie Customer Service?
Most Popular Number:
| Total calls: 267 | Issues resolved: 23 | Last call: Jan 21, 2026 |
Contact Information
Ollie Website:
Ollie Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 7:00pm (ET)
Saturday - Sunday: 10:00am - 7:00pm (ET)
Other Location:
48 W 21st St, 4th Floor,
New York,
NY 10010,
United States
Ollie Customer Service Reviews
I didnt receive my free jerky for life in Baileys most recent delivery. Called customer service and 3 bags are on the way to compensate for the gaffe
I cannot update payment info on the app. The app is terrible.
Ollie needs to update their app, so customers don't have to call customer service. No one has time for this nonsense.
You are also deliberately making it difficult to leave a review by requesting a 100 characters. This is a s yr they to get people to not leave a message.
How Good is Ollie's Customer Service?
Summary of Ollie Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ollie?
Shipping and Delivery Question:
- “Delivery”
- “My box has not been delivered as I was told it would be”
- “Order issue”
Product/ Service Question:
- “I have email problem with payment”
- “Add more food and questions”
- “Trying to get some dog food”
Request for Information Question:
- “Question about stock”
- “I am an employee for all these in Fredericksburg, Virginia checking to see when the W-2s are coming out”
- “I would like to talk with someone about the delivery. I love the food and the dog enjoys it. But the delivery was to early we have food from first delivery. So I would like to set up a schedule. If I don't hear from by the end of the day Dec 22 202.”
Activation/ Cancellation Question:
- “Cancel the order 2 weeks after my dog had your food she developed intestinal problems and I had to put her down”
- “I want to cancel my subscription”
- “Cancel”
Payments and Charges Question:
- “You charged me twice”
- “15% off coupon”
- “Payment”
Return/ Replace Question:
- “Why is there a change in my dog food order?”
- “Change recipes”
- “Need to change order”
Account Question:
- “Subscription question”
- “Can’t get into my account”
- “177.00 out of my ckg accout. You overdrew my account. I paid 43 for yhe food”
Staff Question:
- “CUSTOMER SERVICE”
- VERY RUDE MANAGER Kokomo Store
Cards Question:
- “Refuses email addresses & card number”
- “To give new card # for my order”
- “My card won't kink”
Website/ Application Question:
- “Cannot order online”
Refund Question:
- “Refund”
Other Question:
- “Stock in Petco”
- “Loyalty number”
- “Recall”
Compare Ollie Customer Service To
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